Required for a Well-known bank in UK a Content Specialist.

Making a difference:

• Management in the chain to prevent malfunctions (customer feedback loop, impact of changes, quality and number of interactions input to management departments);

• Creating content based on new / changed services in coordination with content experts at management organization;

• Contribute to development of channels into more interactive and personal content, act as a customer journey manager with specific knowledge;

• Establish and maintain constructive relationships between service providers and end-user by understanding the customer and their business drivers;

• Being aware of market development in customer service and being able to translate this into own context;

• Interpret data collected and presented on the level of self-service of our services and the volumes and quality of channels. Hereby bringing innovation from developments in the external market.

MUST-HAVES:

• Experience in writing, editing, researching, and planning (structured) user / software documentation;

• Experience with principles of technical communication, such as methods, techniques, and tools in the field of writing technical documentation.

With each other:

Collaboration is at the heart of everything we do. Our Channel Management team brings talented people together to ensure a great customer experience through effective and efficient deployment of online IT Support for the bank employee. With you as a Content Specialist, the team will consist of approx. 14-17 diverse colleagues in a variety of roles, including: domain specialists, channel specialists, BI/business analysts.

• Completed HBO/WO education;

• Excellent communication skills (written and verbal) - Dutch and English;

• Experience in writing, editing, researching, and planning (structured) user / software documentation;

• Experience with principles of technical communication, such as methods, techniques, and tools in the field of writing technical documentation;

• Knowledge and/or technical proficiency with IT

• The ability to interpret technical system specifications.

• Data analysis skills

• Knowledge and/or experience with Agile Way of working, LEAN six sigma (optional)

Location: Utrecht

For applying, fill the application https://bit.ly/TalenRecIT2021

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